Training Consultant (O-4/O-5 Billet) Non-Supervisory

Summary Training Consultant supports IHSC MEDU by designing, developing, delivering, and evaluating enterprise training. Duties include LMS support, needs assessments, eLearning tools, documentation, stakeholder coordination, training catalogs, communications, and support for education initiatives, COOP exercises, and mission operations. This position is only open to USPHS officers and Call to Active Duty (CAD) candidates. The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws, safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a comprehensive workforce spanning hundreds of occupations. Make an impact; join DHS. The mission of U.S. Immigration and Customs Enforcement (ICE) is to protect America from the cross-border crime and illegal immigration that threaten national security and public safety. ICE focuses on smart immigration enforcement, preventing terrorism, and combating the illegal movement of people and goods. ICE is the principal investigative arm of DHS and the second largest investigative agency in the federal government. Created in 2003, through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE has more than 20,000 employees in more than 400 offices in the United States and around the world. ICE is a key component of the DHS layered approach to protecting our nation from a wide range of threats. For additional information about ICE and career opportunities, please visit www.ice.gov.Major Duties: DUTIES AND RESPONSIBILITIES: Design, develop, and deliver training programs, materials, and workflows to support mandatory and non-mandatory trainings enterprise-wide and for subgroups of personnel. Deliver instructor-led training (in person or virtual) and coordinate the deployment of digital learning tools such recorded webinars to support scalable training across all IHSC facilities and headquarters. Provide support to IHSC Course Providers and Subject Matter Experts in the design, development, and delivery of all IHSC courses/trainings. Collaborate with IHSC subject matter experts on developing training materials that need to be placed in the IHSC LMS. Lead training needs assessments by identifying gaps in knowledge across different user types and delivering training approaches that match the needs of various staff roles (clinical/non-clinical), such as nurses, providers, pharmacists, and administrative staff. Develop and maintain a database catalog of all training that is offered by IHSC personnel to enhance service productivity, efficiency, and delivery. Provide administrative, technical, and operational assistance with various MEDU educational initiatives. Provide administrative, technical and operational support to the MEDU Service Lines (Administrative, Clinical, Professional Development and Consultative) through the execution of the initiatives of each service line. Collaborate with internal and external stakeholders, carrying out processes within the division, providing consultation and assistance to staff across the agency to include agency leadership. Collaborate with MEDU team members in the design of training materials and assist the coordination of staff trainings and workshops. Collaborate with Data Analyst to inform strategic planning for training and education efforts. Maintain and update training documentation, quick reference guides, and user guides, and standard operating procedures. Evaluate training progress and training procedures to monitor and analyze training effectiveness and assist with updating curriculum as needed. Participate in program planning meetings and support operational projects by contributing to implementation efforts, training coordination, and change management activities related to training, education, and learning management system use. Collaborate with IHSC staff and program stakeholders to ensure training efforts are informed by frontline perspectives, promote awareness of training opportunities, and support successful adoption of new tools and workflows. Provide training on the IHSC LMS for Learners, Course Providers and Training Super Users Monitor and update MEDU SharePoint page. Manage and provide operational oversight for MS TEAMS, Adobe Captivate or other eLearning tools, and other training aids. Share ICE training and education information with IHSC personnel through the communicator and other communication platforms Prepare and present educational and leadership content at professional and academic conferences. Develops, coordinates, evaluates, and document test drills and exercises in support of IHSC COOP initiative. Other duties and responsibilities as assigned.