AF FCC Expanded Child Care Program Manager

Summary This position will be assigned to the Air Force Service Center in San Antonio, TX. This is a regular full-time category position with guaranteed 40 hours per week. Employees appointed to a regular category position are eligible for benefits. Thank you for considering employment with Air Force Services Non-Appropriated Funds (NAF). The Air Force Services Center (AFSVC) conducts research and development, policy implementation, and provides technical expertise in support of the bases, major commands, and Air Staff. It oversees the worldwide operation of the Air Force fitness program, food service, lodging, mortuary affairs, readiness, libraries, management information systems, family member programs, non-appropriated fund transformation, purchasing, construction, non-appropriated fund food and beverage operations, amusement machines, Air Force-level sports, the world-class athlete program, golf, bowling, outdoor recreation, aero clubs, arts and crafts, tickets and travel, plans and force management, and training. AFSVC also oversees centrally-managed programs that support the Air Staff, major commands, base level and deployed services/force support units. AFSVC is located in Port San Antonio, TX.Major Duties: Provides administrative support to the Air Force Family Child Care Expanded Child Care (AF FCC ECC) Program and community- based child care operations by serving as the focal point for internal and external customers. Enforces family child care program management policies and regulations to protect children and the Air Force. Maintains up-to-date information in the online systems (e.g., AF FCC Subsidy, myFSS, CYPBMS). Processes requests (e-mail, phone calls, myFSS cases) within 24 hours. Transmits and receives documents and messages electronically and telephonically. Informs and disseminates family child care regulatory information. Prepares briefings, bullet background papers, and other correspondence as required. Develops/updates marketing materials as needed. Anticipates need for information, gathers and summarizes information from files, and prepares material/ documents for use in responding to inquiries, recognizing which information is, or is not, relevant to issue at hand. Ensures provider's payments and tax information are processed on time. Tracks all system issues. Reviews and updates as needed online help documents. Develops, presents, and evaluates training specific to AF FCC ECC and community-based child care operations. Establishes, develops, and maintains effective working relationships with the A1SOC, community-based partners, and installation leadership/personnel, families, and providers. Encourages providers to seek accreditation from the National Association of Family Child Care and Child Development Credential. Participates in special projects and initiatives and performs special assignments. Determines appropriate recommendations for unresolved or questionable problems and performs follow-up. Maintains the budget/ actual spreadsheet for each expense. In the absence of an FCC Coordinator at a Reserve or Guard Base, incumbent would serve as the FCC for the location. Performs other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13054227