Education Technician

Summary This position is located at the VA Portland Health Care System (VAPORHCS) in the Education Division, Patient Care Services Strategic Business Unit, in the Veterans Integrated Service Network 20. ***This is an open-continuous announcement. Please see Duties section below for details.*** OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? VA Portland Health Care System (VAPORHCS) is a Level 1A major interdisciplinary teaching and quaternary facility with service-lines serving primary care, emergency medicine, medicine, surgery, specialty, psychiatry, physical medicine and rehabilitation, neurology, oncology, dentistry, geriatrics and extended care inpatients and outpatients throughout Oregon and Southwestern Washington. In addition to the two main divisions located in Portland, Oregon and Vancouver, Washington, VAPORHCS operates nine community-based outpatient/outreach clinics (CBOC) and is a consulting and referral center for many patient care specialties not offered at other VHA medical centers within VISN 20.Major Duties: NOTE: This is an open-continuous announcement which closes on May 28, 2026 or until all positions have been filled. Positions will be filled as they become available. There will be multiple cut-off dates used to consider applications for referral to the selecting official. The first cut-off date to consider applications for referral to the selecting official will be May 12, 2026. The primary responsibility of this position is to provide a wide variety of analytical, program administrative, and policy functions; to include, providing specialized duties for the VHA Resuscitation Education Initiative (REdI) and Simulation programs; as well as, for the entire Education Division. Major duties include but are not limited to: Oversees all the equipment, providing general maintenance, procuring replacement parts and necessary supplies needed for VAPORHCS Simulation Program. Programs a variety of content for Basic Life Support/Advanced Cardiac Life Support and simulations based upon learning needs, e.g., develops educational content to train students on the use of new programs and any technology changes/updates. Determines operational problems so as to find the appropriate solution and may require contacting multiple vendors to make the "scenario" work. Conducts inventories of equipment and supplies and procures items at prescribed levels to meet facility/training program needs. Compiles data, tracks simulations, use of equipment, and evaluations. Acts as the facility liaison with Resuscitation Education Initiative (REdI), responsible for managing, coordinating, administering and instructing for a 1A facility; requiring 2500 staff certifications in Basic Life Support and 200 certifications in Advanced Cardiac Life Support. Responsible for tracking, analyzing, independently resolving issues, and making recommendations to national for program improvement. Certified AHA Basic Life Support (BLS) instructor and provides face-to-face instruction of clinical employees that leads to AHA certification. Serve as the expert for BLS and support for Advanced Cardiac Life Support (ACLS) for facility and VISN20 staff in achieving and maintaining BLS and ACLS certification. Provides one-on-one instructional support to employees achieving certification through online didactic and self-paced skills check off using voice assisted mannequins. Conducts training material inventories to ensure stocks remain at prescribed levels to meet facility/training program needs. Completes reports, compiles data, tracks ACLS/BLS certification cards and submits annual reports to VHA REdI, accounting for any discrepancies that were identified. Serves as the TMS administrator and help-desk coordinator for the REdI program, providing user support on problematic issues for users. Analyzes utilization trend data to identify problem areas, provides objective assessments, prioritizes identified problems, and recommends appropriate suggestions and/or alternatives regarding course procedural modification and programmatic improvements. Performs front desk management and provides a high level of administrative support services. Works independently and is responsible for processing a wide variety of administrative actions supporting the mission of the Education Division. Advises staff of administrative regulations, policies, and procedures. Provides program and administrative support by preparing spreadsheets, correspondence, inventory reporting, and related documents, completed independently and with a high degree of accuracy. Processes incoming and outgoing materials such as correspondence, reports, memoranda, newsletter and other forms of written communication. Schedules Education Division meetings and other meetings at the request of the Director of Education, prepares agenda, completes meeting minutes, coordinates attendees, and sets up the room on the day of the meeting. Prepares, schedules, and coordinates travel, including flight, hotel, transportation, and conference/training registration for the Education Division. Acts as primary timekeeper for Education Division, processing all timekeeping for the department. Other duties as assigned. Work Schedule: Monday - Friday, 7:30am to 4:00pm PST Virtual: This is not a virtual position. Position Description/PD#: Education Technician/PD215660 and PD215690 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.