Education Technician

Summary This position is located at the VA Salt Lake City Health Care System in the Education and Learning Resources (E&LR) Department. This position reports directly to the Designated Learning Officer and is responsible for supporting and offering employee education and training activities. The position primarily supports employee education & new employee orientation (NEO) activities. OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans?Major Duties: Duties associated with this position include, but are not limited to the following: Coordinates and conducts New Employee Orientation (NEO). Leads training as the NEO Facilitator, conducting classes, and serve as an independent training facilitator for specifically assigned education topics. Tracks course completions and communicates with supervisors supporting all employees to adhere with the timeliness of their orientation program; and coordinates with all NEO stakeholders and presenters to schedule and execute the NEO program. Independently develops, coordinates, instructs, evaluates, and manages non-professional courses which are standardized and well-organized. Reviews incoming correspondence and determines appropriate action, at times composing/preparing an appropriate answer. Provides the customer with consistent information according to established policies and procedures. Provide Customer Service to all VA Learners and Customers. Maintains department inventory and related equipment management. Communicates and treats customers (veterans, their representatives, visitors, and all staff) in a courteous, tactful, and respectful manner. Handles conflict and problems in dealing with the customer constructively and appropriately. Communicates through personal, telephone, and electronic contacts with staff ranging from nurses, physicians, management officials, vendors, and other hospital employees. Providing advice to managers on program related issues and concerns within administrative departments throughout the hospital. Trains end users on using learning systems and assists with basic technical issues. Additionally, provides technical assistance to end users on Talent Management System (TMS) issues and serves as the back-up to the administrator. Manages filing system for 6-part folders and assigned documentation systems within the department. Additionally, assists supervisors with 6-part folder management and maintenance. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday; 7:30am to 4:00pm Compressed/Flexible: Available Virtual: This is not a virtual position. Position Description/PD#: Education Technician/PD140250 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized